In the event that one of your clients has a claim, or is involved in an incident which may give rise to a claim, please notify the claim using the contact details below:
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Liability by Yutree
(Sompo International Insurance Syndicate 5151 at Lloyd’s)
- Liability claims, including claims being reported for notification only should be reported to sompo@questgates.co.uk or phoned through on 0121 411 0533. Please include the policy schedule when reporting the claim via email.
- Questgates are the Claims Handling Agents and will deal with the claim from notification through to settlement. They will contact you within 24-48 hours to acknowledge the claim, notify the insurers and appoint a dedicated claims handler who will be your main contact point throughout the claim.
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Contractors All Risks by Yutree
(Brit consortium 9424 at Lloyd’s)
- CAR claims should be reported to brit@questgates.co.uk or phoned through on 01204 860427. Please include the policy schedule when reporting the claim via email.
- Questgates are the Claims Handling Agents and will deal with the claim from notification through to settlement. They will contact you within 24-48 hours to acknowledge the claim, notify the insurers and appoint a dedicated claims handler who will be your main contact point throughout the claim.
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Hauliers Liability by Yutree
(Aviva Insurance Ltd)
- Hauliers Liability claims should be reported to glasnew@aviva.com. The telephone numbers for the teams are Bodily Injury: 0345 300 7586 Property Damage: 0345 301 604. Please include the policy schedule when reporting the claim via email.
- If a third party representative wishes to report the claim via the MOJ Claims Portal, you may provide the Aviva’s Portal ID is C00074 to them.
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Media by Yutree
(Tokio Marine Kiln Insurance Ltd)
- Liability claims should be reported to new.claim@dwf.law Please include the policy schedule when reporting the claim via e-mail
- Property claims should be reported to ukclaims@advent.global Please include the policy schedule when reporting the claim via e-mail
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Excess Layer by Yutree
(Chubb European Group Ltd)
- Excess Layer claims with Chubb should be reported to uk.claims@chubb.com. The telephone number for the main switchboard is 0207 9565000. Please include the policy name and number when reporting the claim via email.