Yutree Underwriting

In the event of a claim

When you recommend a Yutree policy to your clients you will also have access to a quality claims service to help you to help your clients in their time of need.

Claims Team – Nick Carson is our Claims Manager here at Yutree and Holly Cooper is our Claims Broker. If you have a question about a claim then please do get in touch with Nick or Holly who will be happy to guide you through the process.


In the event that one of your clients reports a claim to you or is involved in an incident that may give rise to a claim, please notify the claim using the contact details provided below depending on the policy provided. Please also send the notification to claims@yutree.com

Please include the policy schedule and policy number when reporting the claim.

  • Liability by Yutree

    • For China Re and Chaucer policies, report liability claims to chaucer@questgates.co.uk or phone 0121 411 0533
    • For Endurance Worldwide Insurance policies, report liability claims to sompo@questgates.co.uk or phone 0121 411 0533
    • For Premier Commercial policies, report liability claims to claims@yutree.com or phone 01638 660651
  • Contractors All Risks by Yutree

  • Transport by Yutree

    • Hauliers Liability claims should be reported to glasnew@aviva.com. The telephone numbers for the teams are:

    Bodily Injury: 0345 300 7586

    Property Damage: 0345 301 604.

  • Media by Yutree

    • New Liability and Property claims are reported to claims@yutree.com or phone 01638 660651
  • Excess Layer by Yutree

  • Property by Yutree

  • Equestrian Liability by Yutree

    • All new claims are reported initially to BBA Insurance Services Ltd on info@bbais.co.uk or phone 01638 665058.
  • JCT by Yutree

  • Affinity Solutions/Volante Commercial Combined

Our service to you

Our claims team will be on hand to assist you with any claim queries you have relating to all of the polices detailed above. As part of our service, we will provide a number of additional benefits regarding claims including:

  • Trouble-shooting on individual cases.
  • Visits to your office to review all claims, or individual claims, as required
  • Claims reporting including reserve changes, updates on claim progress and settlement details. Claims MI packs can be requested
  • Providing claim updates on current claim positions, liability decisions and current reserves
  • Provide policy documentation if required

Testimonials

I have only been dealing with Yutree for a short period of time but during this time I have been very impressed with their response times, staff attitude and most of all very competitive rates. A Rated security with a quick turnaround has helped us secure new business and hopefully it continues.

Karl Sutcliffe – R A Cowens

Yutree are the BIBA approved scheme for Liability Cover, and have provided an excellent product (covering over 600 trades) and service to our member brokers. We have had excellent feedback from brokers using it, and have no hesitation in supporting Yutree. BIBA has a commitment to raised standards and we can totally support the service and product Yutree offers via the scheme.

Steve White - CEO BIBA

Yutree Insurance provide an excellent service and their quotations are not only very competitive, but are provided in good time, well in advance of target deadlines. Their underwriters are experienced and a pleasure to deal with and are always available to discuss a risk when some flexibility is required, whether in respect of premium or terms, to ensure they are suitable for the client.

Yutree have helped us out with several recent cases and have provided terms for risks which other insurers have been reluctant to provide. In addition to an exceptional service their suite of products offer wide cover with low excesses and Lloyds security across a diverse range of industries.

Russell Stone Dip CII - R K Henshall

Excellent service levels and are happy to discuss a variety of risks – even the non-standard. This enables us to provide bespoke insurance programmes for both small commercial and large corporate clients.

James Allotey Cert.CII – CGI Insurance

Yutree’s flexible underwriting, competitive premiums and exclusivity regularly helps us to win and retain clients.

Graeme Harper - Harper Stairmand

Yutree are a pleasure to deal with. Always responding quickly to our enquiries, they enable us to give our clients the very best service that we can and they regularly help us to win new business.

Stewart Pease – Finch Commercial

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03 Jul 2020