Yutree Underwriting

In the event of a claim

When you recommend a Yutree policy to your clients you will also have access to a quality claims service to help you to help your clients in their time of need.

Claims Team – Nick Carson is our Claims Manager here at Yutree and Holly Cooper is our Claims Broker. If you have a question about a claim then please do get in touch with Nick or Holly who will be happy to guide you through the process.


In the event that one of your clients has a claim, or is involved in an incident which may give rise to a claim, please notify the claim using the contact details below:

 

  • Liability by Yutree

    (Sompo International Insurance Syndicate 5151 at Lloyd’s)

    • Liability claims, including claims being reported for notification only should be reported to sompo@questgates.co.uk or phoned through on 0121 411 0533. Please include the policy schedule when reporting the claim via email.
    • Questgates are the Claims Handling Agents and will deal with the claim from notification through to settlement. They will contact you within 24-48 hours to acknowledge the claim, notify the insurers and appoint a dedicated claims handler who will be your main contact point throughout the claim.

  • Contractors All Risks by Yutree

    (Brit consortium 9424 at Lloyd’s)

    • CAR claims should be reported to brit@questgates.co.uk or phoned through on 01204 860427.  Please include the policy schedule when reporting the claim via email.
    • Questgates are the Claims Handling Agents and will deal with the claim from notification through to settlement. They will contact you within 24-48 hours to acknowledge the claim, notify the insurers and appoint a dedicated claims handler who will be your main contact point throughout the claim.

  • Hauliers Liability by Yutree

    (Aviva Insurance Ltd)

    • Hauliers Liability claims should be reported to glasnew@aviva.com. The telephone numbers for the teams are Bodily Injury: 0345 300 7586 Property Damage: 0345 301 604. Please include the policy schedule when reporting the claim via email.
    • If a third party representative wishes to report the claim via the MOJ Claims Portal, you may provide the Aviva’s Portal ID is C00074 to them.

  • Media by Yutree

    (Tokio Marine Kiln Insurance Ltd)

    • Liability claims should be reported to new.claim@dwf.law Please include the policy schedule when reporting the claim via e-mail
    • Property claims should be reported to ukclaims@advent.global Please include the policy schedule when reporting the claim via e-mail

  • Excess Layer by Yutree

    (Chubb European Group Ltd)

    • Excess Layer claims with Chubb should be reported to uk.claims@chubb.com. The telephone number for the main switchboard is 0207 9565000. Please include the policy name and number when reporting the claim via email.

Our service to you

Our claims team will be on hand to assist you with any claim queries you have relating to all of the polices detailed above. As part of our service, we will provide a number of additional benefits regarding claims including:

  • Trouble-shooting on individual cases.
  • Visits to your office to review all claims, or individual claims, as required
  • Claims reporting including reserve changes, updates on claim progress and settlement details. Claims MI packs can be requested
  • Providing claim updates on current claim positions, liability decisions and current reserves
  • Provide policy documentation if required

Testimonials

I have only been dealing with Yutree for a short period of time but during this time I have been very impressed with their response times, staff attitude and most of all very competitive rates. A Rated security with a quick turnaround has helped us secure new business and hopefully it continues.

Karl Sutcliffe – R A Cowens

Yutree are the BIBA approved scheme for Liability Cover, and have provided an excellent product (covering over 600 trades) and service to our member brokers. We have had excellent feedback from brokers using it, and have no hesitation in supporting Yutree. BIBA has a commitment to raised standards and we can totally support the service and product Yutree offers via the scheme.

Steve White - CEO BIBA

Yutree Insurance provide an excellent service and their quotations are not only very competitive, but are provided in good time, well in advance of target deadlines. Their underwriters are experienced and a pleasure to deal with and are always available to discuss a risk when some flexibility is required, whether in respect of premium or terms, to ensure they are suitable for the client.

Yutree have helped us out with several recent cases and have provided terms for risks which other insurers have been reluctant to provide. In addition to an exceptional service their suite of products offer wide cover with low excesses and Lloyds security across a diverse range of industries.

Russell Stone Dip CII - R K Henshall

Excellent service levels and are happy to discuss a variety of risks – even the non-standard. This enables us to provide bespoke insurance programmes for both small commercial and large corporate clients.

James Allotey Cert.CII – CGI Insurance

Yutree’s flexible underwriting, competitive premiums and exclusivity regularly helps us to win and retain clients.

Graeme Harper - Harper Stairmand

Yutree are a pleasure to deal with. Always responding quickly to our enquiries, they enable us to give our clients the very best service that we can and they regularly help us to win new business.

Stewart Pease – Finch Commercial

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17 Jan 2020

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